Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Ticket to the Moon Gmbh, Herklotzgasse 21/1 1150 Vienna, firstname.lastname@example.org, Phone:+43 660 66 83 835) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have
received from you, excluding delivery costs, without delay and at the
latest within fourteen days of the day on which we received notification
of your withdrawal from this contract. For this repayment, we will use
the same means of payment that you used for the original transaction,
unless expressly agreed otherwise with you; in no case will you be
charged any fees because of this repayment. We can refuse the repayment
until we have received the goods back or until you have provided proof
that you have returned the goods, whichever is the earlier.
Translated with www.DeepL.com/Translator (free version)
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen
vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses
Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die
Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von
vierzehn Tagen abseYou must return or hand over the goods to us
immediately and in any case no later than within fourteen days from the
day on which you notify us of the revocation of this contract. The
deadline is met if you send the goods before the expiry of the period of
We bear the
cost of returning the goods (providing return label by e-mail), insofar
as the product was not delivered in pristine condition.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the supply of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period.
If you finance this contract through a loan and revoke it later, you are
also no longer bound by the loan agreement, provided that both contracts
form an economic unit. This is to be assumed in particular if we are
also your lender or if your lender uses our cooperation with regard to
the financing. If we have already received the loan when the revocation
becomes effective or when the goods are returned, your lender will enter
into our rights and obligations under the financed contract in relation
to you with regard to the legal consequences of the revocation or
return. The latter does not apply if the present contract concerns the
acquisition of financial instruments (e.g. securities, foreign exchange
If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this.
Please avoid damage and contamination of the goods. Please return the
goods to us in the original packaging with all accessories and with all
packaging components. If necessary, use a protective outer packaging. If
you no longer have the original packaging, please provide adequate
protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you want to cancel the contract, please fill out this form and send it back.
to the Moon GmbH
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
Delete as applicable