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Terms and Conditions

General terms and conditions of business

1.a. Applicability By clicking the box "I have read and accept the General Terms and Conditions and the Cancellation Policy," the buyer agrees to these General Terms and Conditions (GTC) and is bound by them. Deliveries, services, and offers from Ticket to the Moon GmbH are made exclusively on the basis of these GTC; deviating or contradictory terms and conditions of the customer are not recognized by Ticket to the Moon GmbH unless expressly agreed upon. Contractual fulfillment actions by Ticket to the Moon GmbH do not constitute consent to terms and conditions that deviate from these GTC.

1.b. Essential characteristics of the goods Ticket to the Moon GmbH offers products such as hammocks for sale in its online shop (eu.ticketothemoon.com).

2. Order and conclusion of contract

The presentation of goods in the webshop does not constitute a binding offer by Ticket to the Moon GmbH to conclude a purchase contract. It is an invitation to the customer to submit an offer by placing an order. The order is processed in the following steps:

1. Selection of the desired goods

2. Enter your online shop registration details (first name, last name, street and house number, postal code, city, country, email address, and phone number). After initial registration, you only need to log in with your username and password.

3. Display of pre-contractual information for consumers in accordance with Section 5a KSchG and Section 4 FAGG

4. Selection of shipping method and payment method (prepayment, invoice)

5. Checking the information in the shopping cart

6. Confirmation by clicking on the “Place order” button

7. Final review and, if necessary, correction of the entered data

8. Binding submission of the order

9. By submitting the order in the online shop, the customer submits a binding offer to conclude a purchase contract for the goods in the shopping cart. By submitting the order, the customer acknowledges the pre-contractual information for consumers and these General Terms and Conditions as the sole authoritative basis for the legal relationship with Ticket to the Moon GmbH.

10. Ticket to the Moon GmbH confirms receipt of the customer's order by sending a confirmation email. This order confirmation does not constitute acceptance of the contract offer. Acceptance of the contract offer occurs through delivery of the goods or through an express declaration of acceptance.


3. Consumer's right of withdrawal according to Section 11 FAGG

1. The customer, who is a consumer within the meaning of the Consumer Protection Act (KSchG), may withdraw from a contract concluded outside the business premises of the entrepreneur or from a distance selling contract within fourteen (14) working days, unless a statutory exception applies.

2. The withdrawal period shall be fourteen calendar days. For contracts for the delivery of goods, it shall begin on the day on which the consumer (customer) or a third party other than the carrier designated by the consumer acquires possession of the goods. For contracts for multiple goods ordered by the consumer as part of a single order and delivered separately, the withdrawal period shall begin on the day on which the consumer (customer) or a third party other than the carrier designated by the consumer acquires possession of the last good. It is sufficient for the consumer (customer) to send the declaration of withdrawal within the period.

3. The cancellation notice can be sent informally by email to office.europe@ticketothemoon.com.

4. The right of withdrawal does not apply to goods that have already been opened or to goods that have been manufactured according to customer specifications, that are clearly tailored to personal needs, that are not suitable for return due to their nature, that can spoil quickly or whose expiry date has passed (Section 18 (1) FAGG).

5. Returns will be inspected for defects upon receipt by Ticket to the Moon GmbH. If signs of wear and tear are found that impair resale, the refund amount will be reduced by a cleaning fee or depreciation. Returns can only be sent to the following address: Ticket to the Moon GmbH, Herklotzgasse 21/1, 1150 Vienna.


6. If the consumer (customer) withdraws from the contract,

1. Ticket to the Moon GmbH must reimburse the consumer (customer) for any payments made, including delivery costs (excluding additional costs resulting from the consumer (customer) choosing a delivery method other than the cheapest standard delivery method), and the consumer (customer) must return the goods received within 14 days.

2. The consumer must bear the direct costs of returning the goods.

3. Prices and shipping costs: Prices are displayed in the webshop. All prices quoted by Ticket to the Moon GmbH for business transactions are exclusive of VAT unless expressly stated otherwise. Prices for end customers are inclusive of VAT unless expressly stated otherwise. Prices are automatically displayed in the webshop with the appropriate tax rates. Ticket to the Moon GmbH's sales prices do not include shipping costs. Shipping is at the customer's expense. The actual costs incurred plus a reasonable processing fee will be charged.

4. Import and customs regulations, export regulations: The customer must comply with the import and customs regulations of the respective country when placing an order. The customer bears the risk for all consequences resulting from the unauthorized shipment of goods abroad, non-compliance with import and customs regulations of foreign countries (including transit regulations), incorrect or insufficient completion of the customs declaration, the green customs sticker, or other accompanying documents, as well as non-compliance with applicable export regulations. This also applies to damages incurred by the sender due to the loss of the right to compensation if the shipment is confiscated by the customs authorities of a foreign country. It is the customer's responsibility to obtain information from the recipients of the shipments, foreign representations of the destination or transit country, foreign trade offices, chambers of commerce, or other authorities.

5. Payment terms, default interest: We accept the following payment methods: Advance payment/bank transfer: When paying by bank transfer, the customer must make payment within 14 days of receiving the order confirmation. Delivery will only take place after receipt of payment. EPS/Instant Transfer: Payment on account is only available for business transactions. The invoice will be sent exclusively via email. Invoices for orders placed via the online shop will be sent with the order confirmation. All prices are quoted in euros (€). We reserve the right to adjust prices if this is necessary due to production requirements. For business transactions, the first order will only be shipped after receipt of advance payment. Subsequent orders will be delivered with an invoice. The payment term is 30 days net. The payment terms are generous, as delivery times are already taken into account. We reserve the right to only deliver to customers with poor payment behavior against advance payment. Account management fees for foreign transfers (non-SEPA) are borne by the buyer. The full invoice amount must be received in Ticket to the Moon GmbH's account. In the event of late payment, we will charge a processing fee of €5 for repeated defaults. If debt collection proceedings are initiated, the customer will bear the resulting costs. In the event of late payment, Ticket to the Moon GmbH is entitled to demand compensation for the actual damage or default interest at the statutory rate. This is 4% pa for consumers and 9.2% pa above the base interest rate for businesses. Ticket to the Moon GmbH is entitled to demand compound interest from the date of delivery of the goods in the event of late payment.

6. Reminder and Collection Fees: The customer agrees to reimburse Ticket to the Moon GmbH for any necessary reminder and collection fees incurred in the course of legal action in the event of late payment. This includes a flat fee of €40 for collection costs in business transactions pursuant to Section 458 of the Austrian Commercial Code (UGB). The assertion of further rights and claims remains unaffected.

7. Default of Acceptance: If the customer fails to accept the goods as agreed (default of acceptance), Ticket to the Moon GmbH is entitled, after setting an unsuccessful grace period, to either store the goods at its own premises, for which a storage fee of 0.1% of the gross invoice amount per calendar day may be charged, or to store the goods with an authorized trader at the customer's expense and risk. At the same time, Ticket to the Moon GmbH is entitled to either insist on contract fulfillment or, after setting a reasonable grace period of at least two weeks, withdraw from the contract and dispose of the goods for another purpose.

8. Delivery Conditions: Ticket to the Moon GmbH is only obligated to provide the service after the customer has fulfilled all obligations owed to it. Unless otherwise stated in the order confirmation, Ticket to the Moon GmbH will ship the goods within 6 business days of receipt of payment. Ticket to the Moon GmbH is entitled to exceed the agreed deadlines and delivery times by up to one week. Only after this deadline has expired is the customer entitled to withdraw from the contract after setting a reasonable grace period.

9. Minor changes to performance: In non-consumer transactions, minor or other objectively justified changes to the service or delivery obligation are deemed to be approved in advance. This applies in particular to deviations caused by the goods (e.g., in dimensions, colors, packaging, smell, etc.).

10. Damages: All claims for damages are excluded in cases of slight negligence. This does not apply to personal injuries or – in consumer transactions – to damage to items accepted for processing. The burden of proof for slight or gross negligence lies with the injured party, unless the transaction is a consumer transaction. The provisions regarding damages contained in these Terms and Conditions or otherwise agreed upon also apply if the claim for damages is asserted in addition to or instead of a warranty claim.

11. Retention of title: All goods are delivered by Ticket to the Moon GmbH subject to retention of title and remain the property of Ticket to the Moon GmbH until full payment has been made. The assertion of retention of title does not constitute withdrawal from the contract unless expressly stated. In the event of the return of goods, Ticket to the Moon GmbH is entitled to charge the transport and handling costs incurred. If third parties gain access to the goods subject to retention of title, in particular by seizure, the customer must point out Ticket to the Moon GmbH's right of ownership and notify them immediately. If the customer is a consumer or not an entrepreneur whose normal business operations include trading in goods purchased from Ticket to the Moon GmbH, they may not dispose of the reserved goods until the outstanding purchase price has been paid in full. In particular, they may not sell, pawn, give away, or lend the goods. The customer bears the full risk for the reserved goods, in particular for the risk of destruction, loss, or deterioration.

12. Ticket to the Moon GmbH's right of withdrawal in the event of unjustified withdrawal by the customer: In the event of default in acceptance (see point 7) or other important reasons, such as default in payment by the customer, Ticket to the Moon GmbH is entitled to withdraw from the contract, provided it has not yet been fully fulfilled by both parties. In the event of withdrawal, Ticket to the Moon GmbH is entitled to demand either flat-rate compensation amounting to 15% of the gross invoice amount or compensation for the actual damage incurred. In the event of default in payment, Ticket to the Moon GmbH is released from all further delivery and service obligations and is entitled to withhold outstanding deliveries or services, to demand advance payments or securities, or to withdraw from the contract after setting a reasonable grace period. If the customer withdraws from the contract without justification or requests its cancellation, Ticket to the Moon GmbH has the choice of insisting on the fulfillment of the contract or agreeing to its cancellation; In the latter case, the customer is obliged, at Ticket to the Moon GmbH's discretion, to pay either flat-rate compensation amounting to 15% of the gross invoice amount or the actual damage incurred.

13. Data protection, change of address, and copyright: The customer agrees that the personal data contained in the purchase contract will be stored and processed automatically by Ticket to the Moon GmbH for the purpose of fulfilling the contract. Data will not be passed on to third parties. The customer is obligated to notify Ticket to the Moon GmbH of any changes to their residential or business address as long as the contractual transaction has not been fully fulfilled by both parties. If this notification is omitted, declarations shall be deemed delivered even if they were sent to the last notified address. Plans, sketches, or other technical documents, as well as samples, catalogs, brochures, illustrations, and the like, remain the intellectual property of Ticket to the Moon GmbH; the customer receives no exploitation or usage rights whatsoever.

14. Right of retention: In non-consumer transactions, the customer is not entitled to retain the entire gross invoice amount, but only a reasonable part thereof in the event of justified complaints, except in the case of withdrawal from the contract.

15. Place of performance, contract language, choice of law, place of jurisdiction: The place of performance is the registered office of Ticket to the Moon GmbH. The contract language is German. The contracting parties agree to the exclusive jurisdiction of the domestic courts at the registered office of Ticket to the Moon GmbH. If the transaction is not a consumer transaction, the court at the registered office of Ticket to the Moon GmbH shall have exclusive local jurisdiction for all disputes arising from this contract. This contract is governed by Austrian substantive law, excluding the conflict of law provisions of international private law (e.g., the Rome I Regulation) and the UN Convention on Contracts for the International Sale of Goods. This choice of law applies to consumers only to the extent that it does not restrict any mandatory statutory provisions of the state in which they have their domicile or habitual residence.

16. Severability: Should individual provisions of this agreement be or become legally ineffective, invalid, and/or void, this shall not affect the legal validity and enforceability of the remaining provisions. In such a case, the contracting parties undertake to replace the legally ineffective, invalid, and/or void provision with a legally effective and valid provision that most closely approximates the economic purpose of the provision to be replaced—to the extent possible and legally permissible.

17. Information about cookies: We use cookies to make our website more attractive and enable the use of certain functions. These are small text files that are stored on your computer. The cookies created have a maximum lifespan of three months. You can configure your browser to inform you about the use of cookies, to decide whether to accept them on a case-by-case basis, or to generally reject cookies. If cookies are not accepted, the functionality of our website may be limited.

18. Information about analysis tools: This website uses local analysis tools. No user data is transmitted to external services. Data is stored for analysis purposes for 6 months.

19. Final Provisions: All legally binding declarations based on this contract must be made in writing and sent to the last known address of the respective contracting party. If a declaration is sent to the last known address, it shall be deemed to have been received by the respective contracting party. Invoices will be sent by email. The chapter headings chosen for the individual sections are for convenience only and shall not be used to interpret this contract. The assignment of individual rights and obligations arising from these General Terms and Conditions is only permitted with the express written consent of the other contracting party.

20. Consent pursuant to Section 107 of the Telecommunications Act (TKG): The customer agrees to receive messages from Ticket to the Moon GmbH for advertising purposes pursuant to Section 107 of the Telecommunications Act (TKG). This consent can be revoked by the customer at any time by sending an email to office.europe@ticketothemoon.com.



4. Warranty and exclusion of liability

1. Liability for defects in the quality of the delivered hammocks (hereinafter referred to as the "product") is excluded if damage was caused by improper use of the product. This includes, but is not limited to, damage caused by contact with sharp or pointed objects, UV radiation, fire, or other improper use.

2. The customer is obligated to use the product in accordance with the safety instructions. Failure to follow these instructions may result in personal injury and/or damage to the product, which will void all warranty claims against the seller and any claims for damages against third parties.


Safety instructions for using TTTM hammocks:

Be careful when using the products: accidents can happen.

Before using a TTTM product for the first time, read all safety information on the product.

  • Height restrictions: Hang your TTTM hammock at least 45 cm above the ground.
  • Ground Inspection: Make sure the area under the TTTM hammock is free of sharp objects, rocks, or other dangerous items that could cause injury in the event of a fall.
  • Environmental Check: Select suitable, stable and living/healthy trees or attachment points that can safely support the weight of the TTTM hammock and its users.
  • Regular Inspection: Before each use, inspect your TTTM equipment, including carabiners, ropes, and suspension systems, for signs of wear, scuffs, or other irregularities. If any problems are detected, discontinue use of the product and consult our warranty terms and conditions.
  • Storage: Always store TTTM equipment indoors when not in use, as weather conditions can quickly affect the product.
  • Child Safety: Never leave children unattended while playing with TTTM hammocks.
  • Avoid sudden movements: Do not jump or swing aggressively in the TTTM hammock. Follow the instructions: Always follow the enclosed instructions.
  • Test before use: Always test whether the TTTM hammock is hung correctly before putting your full weight into it.
  • No modifications: Do not make any modifications to your TTTM hammock; any subsequent modifications will void the warranty.
  • Do not untie any knots at the ends of the TTTM hammock.

Failure to follow these guidelines could result in serious injury or death.