Terms and Conditions

1.a. Applicability By checking the box “I have read and accept the General Terms and Conditions and the Cancellation Policy,” the buyer agrees to these General Terms and Conditions (GTC) and is bound by them. Deliveries, services, and offers from Ticket to the Moon GmbH are provided exclusively on the basis of these GTC; Ticket to the Moon GmbH does not recognize any deviating or conflicting terms and conditions of the customer, unless expressly agreed upon. Acts by Ticket to the Moon GmbH in fulfillment of the contract do not constitute consent to terms and conditions that deviate from these GTC.

1.b. Key Features of the Products Ticket to the Moon GmbH offers products such as hammocks for sale in its online store (eu.ticketothemoon.com).

2. Order and Conclusion of the Contract

The presentation of products in the online store does not constitute a binding offer by Ticket to the Moon GmbH to enter into a purchase agreement. It is an invitation to the customer to submit an offer by placing an order. The ordering process consists of the following steps:

1. Selecting the desired items

2. Enter your registration information for the online store (first name, last name, street and house number, ZIP code, city, country, email address, phone number). After registering for the first time, you’ll only need to log in with your username and password.

3. Disclosure of precontractual information to consumers pursuant to Section 5a of the Consumer Protection Act (KSchG) and Section 4 of the Fair Trading Act (FAGG)

4. Selecting the shipping method and payment method (prepayment, invoice)

5. Reviewing the Information in the Shopping Cart

6. Confirm by clicking the “Place Order” button

7. Final review and, if necessary, correction of the entered data

8. Binding Submission of the Order

9. By submitting an order through the online store, the customer makes a binding offer to enter into a purchase agreement for the items in the shopping cart. By submitting the order, the customer acknowledges that the pre-contractual information for consumers and these Terms and Conditions are the sole basis for the legal relationship with Ticket to the Moon GmbH.

10. Ticket to the Moon GmbH confirms receipt of the customer’s order by sending a confirmation email. This order confirmation does not constitute acceptance of the contract offer. Acceptance of the contract offer occurs upon delivery of the goods or through an express declaration of acceptance.

3. The consumer’s right of withdrawal pursuant to § 11 FAGG

1. A customer who is a consumer as defined by the Consumer Protection Act (KSchG) may rescind a contract concluded outside the business premises of the seller or a distance contract within fourteen (14) business days, unless a statutory exception applies.

2. The withdrawal period is fourteen calendar days. For contracts for the delivery of goods, it begins on the day the consumer (customer) or a third party designated by the consumer—other than the carrier—takes possession of the goods. For contracts involving multiple items that the consumer ordered as part of a single order and that are delivered separately, the period begins on the day the consumer (customer) or a third party designated by the consumer—other than the carrier—takes possession of the last item. It is sufficient for the consumer (customer) to send the notice of withdrawal within the period.

3. The notice of withdrawal may be submitted informally via email to office.europe@ticketothemoon.com.

4. The right of withdrawal does not apply to goods that have already been opened, or to goods that were manufactured according to customer specifications, that are clearly tailored to personal needs, that are not suitable for return due to their nature, that are perishable, or that have passed their expiration date (Section 18(1) FAGG).

5. Returns are inspected for defects upon receipt by Ticket to the Moon GmbH. If signs of use are found that impair resale value, the refund amount will be reduced by a cleaning fee or a deduction for depreciation. Returns may only be sent to the following address: Ticket to the Moon GmbH, Herklotzgasse 21 /1, 1150 Vienna.

6. If the consumer (customer) withdraws from the contract,

1. Ticket to the Moon GmbH must refund the consumer (customer) the payments made, including shipping costs (excluding any additional costs incurred because the consumer (customer) chose a shipping method other than the least expensive standard shipping option), and the consumer (customer) must return the goods received within 14 days.

2. The consumer must bear the direct costs of returning the item.

3. Prices and Shipping Costs: Prices are displayed in the online store. Unless expressly stated otherwise, all prices quoted by Ticket to the Moon GmbH for business transactions are exclusive of value-added tax (VAT). Prices for end customers include VAT, unless expressly stated otherwise. Prices are automatically displayed in the online store with the applicable tax rates. Ticket to the Moon GmbH’s selling prices do not include shipping costs. Shipping is at the customer’s expense. The actual shipping costs incurred, as well as a reasonable processing fee, will be charged.

4. Import and Customs Regulations, Export Regulations: When placing an order, the customer must comply with the import and customs regulations of the respective country. The customer bears the risk for all consequences arising from the unauthorized shipment of goods abroad, non-compliance with the import and customs regulations of foreign countries (including transit regulations), the incorrect or incomplete completion of the customs declaration, the green customs label, or other accompanying documents, as well as non-compliance with applicable export regulations. This also applies to damages incurred by the sender due to the loss of the right to compensation if the shipment is seized by the customs authorities of a foreign country. It is the customer’s responsibility to obtain information from the recipients of the shipments, foreign diplomatic missions of the destination or transit country, foreign trade offices, chambers of commerce, or other authorities.

5. Payment Terms, Late Payment Interest: We accept the following payment methods: Prepayment/Bank Transfer: When paying by bank transfer, the customer must make the payment within 14 days of receiving the order confirmation. Delivery will not be made until payment is received. EPS/Sofortüberweisung: Payment on account is available only for business transactions. Invoices are sent exclusively by email. Invoices for orders placed through the online store are sent with the order confirmation. All prices are listed in euros (€). We reserve the right to adjust prices if necessary due to production costs. For business transactions, the first order will be shipped only after receipt of prepayment. Subsequent orders will be shipped with an invoice. The payment term is 30 days net. Payment deadlines are generously set, as delivery times are already factored in. We reserve the right to deliver to customers with a poor payment history only upon advance payment. Account maintenance fees for international wire transfers (non-SEPA) are borne by the buyer. The full invoice amount must be received in the account of Ticket to the Moon GmbH. In the event of late payment, we will charge a processing fee of €5 for repeated delays. If debt collection proceedings are initiated, the customer shall bear the costs incurred. In the event of a delay in payment, Ticket to the Moon GmbH is entitled to claim compensation for actual damages or late payment interest at the statutory rate. This rate is 4% per annum for consumers and 9.2% per annum above the base interest rate for businesses. Ticket to the Moon GmbH is entitled to charge compound interest in the event of a delay in payment, effective from the date the goods are delivered.

6. Reminder and Collection Fees: The customer agrees to reimburse Ticket to the Moon GmbH for the necessary reminder and collection fees incurred in the course of legal action taken in the event of late payment. This includes a flat fee of €40 for collection costs in commercial transactions pursuant to § 458 UGB. The right to assert further rights and claims remains unaffected.

7. Default in Acceptance: If the customer fails to accept the goods as agreed (default in acceptance), Ticket to the Moon GmbH is entitled, after setting a grace period that has expired without result, either to store the goods on its own premises—for which a storage fee of 0.1% of the gross invoice amount per calendar day may be charged—or to store the goods at an authorized business operator at the customer’s expense and risk. At the same time, Ticket to the Moon GmbH is entitled either to insist on performance of the contract or, after setting a reasonable grace period of at least 2 weeks, to withdraw from the contract and dispose of the goods otherwise.

8. Terms of Delivery: Ticket to the Moon GmbH is obligated to perform its services only after the customer has fulfilled all obligations required for the execution of the order. Unless otherwise specified in the order confirmation, Ticket to the Moon GmbH will ship the goods within 6 business days of receipt of payment. Ticket to the Moon GmbH is entitled to exceed the agreed deadlines and delivery times by up to one week. Only after this period has elapsed is the customer entitled to withdraw from the contract after setting a reasonable grace period.

9. Minor Changes to Performance: In transactions with non-consumers, minor or other objectively justified changes to the obligation to perform or deliver are deemed to have been approved in advance. This applies in particular to variations resulting from the nature of the goods (e.g., in dimensions, colors, packaging, odor, etc.).

10. Damages: All claims for damages are excluded in cases of slight negligence. This does not apply to personal injury or—in consumer transactions—to damage to items accepted for processing. The burden of proof for slight or gross negligence rests with the injured party, unless the transaction is a consumer transaction. The provisions regarding damages contained in these General Terms and Conditions or otherwise agreed upon shall also apply if the claim for damages is asserted in addition to or in lieu of a warranty claim.

11. Retention of Title: All goods are delivered by Ticket to the Moon GmbH subject to retention of title and remain the property of Ticket to the Moon GmbH until full payment has been made. The assertion of retention of title does not constitute a withdrawal from the contract, unless this is expressly stated. In the event of the return of goods, Ticket to the Moon GmbH is entitled to charge for the resulting shipping and handling costs. If third parties gain access to the goods subject to retention of title—in particular through seizure—the customer must indicate Ticket to the Moon GmbH’s right of ownership and notify the company immediately. If the customer is a consumer or a non-business entity whose ordinary business operations do not include trading in the goods purchased from Ticket to the Moon GmbH, the customer may not dispose of the goods subject to retention of title until the outstanding purchase price has been paid in full; in particular, the customer may not sell, pledge, give away, or lend the goods. The customer bears the full risk for the goods subject to retention of title, in particular the risk of destruction, loss, or deterioration.

12. Ticket to the Moon GmbH’s Right to Withdraw in the Event of an Unjustified Withdrawal by the Customer: In the event of a delay in acceptance (see Section 7) or other compelling reasons, such as a delay in payment by the customer, Ticket to the Moon GmbH is entitled to withdraw from the contract, provided that it has not yet been fully performed by both parties. In the event of withdrawal, Ticket to the Moon GmbH is entitled to demand either lump-sum damages amounting to 15% of the gross invoice amount or compensation for the actual damages incurred. In the event of late payment, Ticket to the Moon GmbH is released from all further obligations to deliver goods or provide services and is entitled to withhold outstanding deliveries or services, to demand advance payments or security, or to withdraw from the contract after setting a reasonable grace period. If the customer withdraws from the contract without just cause or seeks its rescission, Ticket to the Moon GmbH may choose either to insist on performance of the contract or to consent to its rescission; in the latter case, the customer is obligated, at the discretion of Ticket to the Moon GmbH, to pay either a lump-sum compensation amounting to 15% of the gross invoice amount or the actual damages incurred.

13. Data Protection, Change of Address, and Copyright: The customer agrees that the personal data contained in the purchase agreement may be stored and processed by Ticket to the Moon GmbH using automated systems for the purpose of fulfilling the contract. Data will not be disclosed to third parties. The customer is obligated to notify Ticket to the Moon GmbH of any changes to their residential or business address as long as the contractual obligation has not been fully fulfilled by both parties. If such notification is omitted, communications shall be deemed delivered even if they were sent to the last known address. Plans, sketches, or other technical documents, as well as samples, catalogs, brochures, illustrations, and the like, remain the intellectual property of Ticket to the Moon GmbH; the customer shall not receive any rights of exploitation or use of any kind with respect thereto.

14. Right of Retention: In non-consumer transactions, the customer is not entitled to withhold the entire gross invoice amount, but only a reasonable portion thereof in the event of justified complaints, except in the case of withdrawal from the contract.

15. Place of Performance, Contract Language, Governing Law, Jurisdiction: The place of performance is the registered office of Ticket to the Moon GmbH. The contract language is German. The contracting parties agree that the domestic courts at the registered office of Ticket to the Moon GmbH shall have exclusive jurisdiction. If the transaction is not a consumer transaction, the court at the registered office of Ticket to the Moon GmbH shall have exclusive territorial jurisdiction over all disputes arising from this contract. This contract is governed by Austrian substantive law, excluding the conflict-of-laws rules of private international law (e.g., the Convention on the Law Applicable to International Sales of Goods, Rome I Regulation) and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not restrict any mandatory statutory provisions of the country in which they have their domicile or habitual residence.

16. Severability: Should any individual provisions of this contract be or become legally ineffective, invalid, and/or void, this shall not affect the legal effectiveness and validity of the remaining provisions. In such a case, the contracting parties agree to replace the legally ineffective, invalid, and/or void provision with one that is legally effective and valid and that, to the extent possible and legally permissible, most closely approximates the economic purpose of the provision to be replaced.

17. Information About Cookies: We use cookies to make our website more appealing and to enable the use of certain features. These are small text files that are stored on your computer. The cookies generated are valid for a maximum of 3 months. You can configure your browser to notify you when cookies are set, to decide on a case-by-case basis whether to accept them, or to block cookies entirely. If you do not accept cookies, the functionality of our website may be limited.

18. Information about Analytics Tools: This website uses local analytics tools. No user data is transmitted to external services. Data is stored for 6 months for analytics purposes.

19. Final Provisions: All legally binding notices based on this Agreement must be sent in writing to the most recently provided address of the respective party. If a notice is sent to the most recently provided address, it shall be deemed to have been received by the respective party. Invoices will be sent via email. The section headings chosen for the individual sections are for clarity only and shall not be used to interpret this Agreement. The assignment of individual rights and obligations under these Terms and Conditions is permitted only with the express written consent of the other party.

20. Consent pursuant to Section 107 of the Telecommunications Act (TKG): The customer agrees to receive messages from Ticket to the Moon GmbH for advertising purposes in accordance with Section 107 of the Telecommunications Act (TKG). The customer may revoke this consent at any time by sending an email to office.europe@ticketothemoon.com.

4. Warranty and Disclaimer

1. Liability for defects related to the quality of the delivered hammocks (hereinafter referred to as the “Product”) is excluded if the damage was caused by improper use of the Product. This includes, among other things, damage caused by contact with sharp or pointed objects, UV radiation, fire, or other improper use.

2. The customer is required to use the product in accordance with the safety instructions. Failure to follow these instructions may result in personal injury and/or damage to the product, which will void all warranty claims against the seller as well as claims for damages against third parties.

Safety Instructions for Using TTTM Hammocks:

Use caution when using these products: Accidents can happen.

Before using a TTTM product for the first time, read all the safety information on the product.

Height restrictions: Hang your TTTM hammock at least 45 cm above the ground.
Ground Inspection: Make sure the area beneath the TTTM hammock is free of sharp objects, rocks, or other hazardous items that could cause injury in the event of a fall.
Site Inspection: Select suitable, sturdy, and living/healthy trees or anchor points that can safely support the weight of the TTTM hammock and its users.
Regular Inspection: Before each use, inspect your TTTM equipment—including carabiners, ropes, and suspension systems—for signs of wear, damage, or other irregularities. If any problems are found, stop using the product and consult our warranty terms.
Storage: Always store TTTM equipment indoors when it is not in use, as weather conditions can quickly damage the product.
Child Safety: Never leave children unsupervised while they are playing with TTTM hammocks.
Avoid sudden movements: Do not jump or swing aggressively in the TTTM hammock. Follow the instructions: Always follow the enclosed instructions.
Test Before Use: Always check that the TTTM hammock is hung correctly before putting your full weight in it.
No modifications: Do not make any changes to your TTTM hammock; any subsequent changes will void the warranty.
Do not untie the knots at the ends of the TTTM hammock.

Failure to follow these guidelines can result in serious injury or death.