Cancellation policy

At Ticket to the Moon, we stand behind the quality of our products. Every product leaves our factory only after a quality check and should be free from manufacturing defects.

This warranty is in addition to and does not affect your statutory consumer rights.

Legal Rights

Customers may have legal rights under the consumer law of the country where the product was purchased.

For purchases in the European Union, a statutory warranty of 2 years from the date of purchase generally applies. If you purchased your product from a retailer, please contact them first.

TTTM Tribe Warranty

All Ticket to the Moon products are covered by the applicable statutory warranty or guarantee.

For our standard range, we additionally offer a voluntary 8-year limited commercial warranty extension on material and manufacturing defects.

This means: Registered standard products can receive up to 10 years of protection from the date of purchase in total.

To activate the additional 8-year TTTM Tribe Guarantee, register your product by joining the TTTM Tribe. As part of the Tribe, you can receive useful product tips, repair advice, warranty updates, stories, offers, and Ticket to the Moon news via email. You can unsubscribe at any time.

The additional 8-year TTTM Tribe Guarantee applies only to standard Ticket to the Moon products. It does not apply to waterproof products or Lightest products.

Register your product & Join The Tribe
Note: This extended warranty applies only to the standard range and not to waterproof items or Lightest products.

Coverage & Limitations

Category	Duration of Coverage	Scope Details
Ticket to the Moon Standard Products	2 + 8 Years	Statutory warranty/guarantee plus additional 8-year TTTM Tribe Guarantee for registered standard products. Covers material and manufacturing defects.
Waterproof Products	2 Years (limited)	Defects in waterproof coatings, laminations, sealed constructions, or water-repellent function under normal use. Normal wear and tear, abrasion, improper use, improper storage, weather exposure, or material aging are not covered.
Lightest Products	2 Years (limited)	Material and manufacturing defects only. These products are made from ultra-light materials and require special care.
Not Covered	No warranty coverage	Normal wear and tear, holes, tears, cuts, abrasion, improper use, UV damage, alterations, accidents, improper setup, overloading, unauthorized repairs, or loosened/altered knots at the hammock ends.

Understanding "Wear and Tear" vs. Defects

Our products are made from high-performance materials that are lightweight, strong, and packable. However, these materials can be sensitive to environmental influences and improper handling. In particular, Lightest fabrics and ultra-light products are delicate and require special care.

This warranty does NOT cover:

UV degradation due to prolonged sun exposure, which can make nylon brittle or discolored.
Weather or environmental damage, including wind, continuous rain, mildew, sparks from campfires, embers, or damage from animals.
Improper setup or use, including hanging the hammock too high off the ground.
Exceeding the maximum weight capacity of 200 kg / 440 lbs.
Dynamic loading, such as jumping, aggressive swinging, or bouncing.
Damage from sharp or rough objects, including jewelry, knives, stones, zippers, buckles, or contact with rough ground.
Any modification or unauthorized repair.
Loosened or altered knots at the ends of the hammock.

Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

A. Statutory Right of Withdrawal Information

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

Ticket to the Moon GmbH
Herklotzgasse 21/1
1150 Vienna
Austria
Email: office.europe@ticketothemoon.com
Phone: +43 660 6683835

by means of a clear statement, for example, a letter sent by post or an email, of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but it is not mandatory.

You can also exercise your right of withdrawal via the online withdrawal function provided on our website. If you use this online function, we will immediately send you a confirmation of receipt of your withdrawal statement, including its content, date, and time of receipt, on a durable medium, for example, by email.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period of fourteen days has expired.

In the event of withdrawal, we will refund the original delivery costs up to the amount of the cheapest standard delivery offered by us. You bear the direct costs of returning the goods to us.

Voluntary extended return policy for up to 30 days

Irrespective of the statutory right of withdrawal of fourteen days, Ticket to the Moon voluntarily grants you an extended right of return of a total of 30 days from receipt of the goods.

After the statutory withdrawal period has expired, you can return the goods within the remaining period up to the 30th day, provided that:

the goods are unused and undamaged,
the original labels are still attached to the goods,
the goods are returned completely, and
it is not a custom-made or personalized product.

The voluntary right of return does not limit your statutory right of withdrawal and your statutory warranty rights.

For returns under the voluntary extended return policy, you bear the direct costs of return, provided the goods were delivered correctly and free of defects. Please note that custom-made or personalized products are excluded from the right of withdrawal and return.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the delivery costs, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the costs of returning the goods (providing a return label by email), provided that the product was not delivered in immaculate condition.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.

Linked/Financed Transactions

If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the withdrawal becomes effective or upon return of the goods, your lender takes over our rights and obligations from the financed contract in relation to you regarding the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies, or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for that.

General Information

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

Ticket to the Moon GmbH
Herklotzgasse 21/1
1150 Vienna

Austria

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only for communication on paper)

_________________________
Date

(*) Delete as appropriate