Cancellation policy
At Ticket to the Moon, we stand behind the quality of our products. Every product leaves our factory only after a quality control check and should be free from manufacturing defects.
This warranty is in addition to and does not affect your statutory consumer rights.
Legal Rights
Customers may have legal rights under the consumer law of the country where the product was purchased.
For purchases in the European Union, a statutory warranty of 2 years from the date of purchase generally applies. If you purchased your product from a retailer, please contact that retailer first.
TTTM Tribe Guarantee
All Ticket to the Moon products are covered by the applicable statutory warranty or guarantee.
For our standard range, we additionally offer a voluntary 8-year limited commercial warranty extension against material and manufacturing defects.
This means: Registered standard products can receive a total of up to 10 years of protection from the date of purchase.
To activate the additional 8-year TTTM Tribe Guarantee, register your product by joining the TTTM Tribe. As part of the Tribe, you can receive useful product tips, repair instructions, warranty updates, stories, offers, and Ticket to the Moon news via email. You can unsubscribe at any time.
The additional 8-year TTTM Tribe Guarantee only applies to standard Ticket to the Moon products. It does not apply to waterproof products or Lightest products.
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Note: This extended warranty applies only to the standard range and not to waterproof items or Lightest products.
Coverage & Limitations
Understanding "Wear and Tear" vs. Defects
Our products are made from high-performance materials that are lightweight, strong, and packable. However, these materials can be sensitive to environmental influences and improper handling. In particular, Lightest fabrics and ultralight products are delicate and require special care.
This warranty does NOT cover the following:
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UV degradation due to prolonged sun exposure, which can make nylon brittle or discolored.
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Weather or environmental damage, including wind, continuous rain, mold, campfire sparks, embers, or animal damage.
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Improper setup or use, including hanging the hammock too high above the ground.
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Exceeding the maximum weight capacity of 200 kg / 440 lbs.
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Dynamic loads, such as jumping, aggressive swinging, or bouncing.
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Damage from sharp or rough objects, including jewelry, knives, stones, zippers, buckles, or contact with rough ground.
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Any modification or unauthorized repair.
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Loosened or altered knots on the hammock ends.
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Instructions on Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Ticket to the Moon GmbH, Herklotzgasse 21/1 1150 Vienna, office.europe@ticketothemoon.com, Phone: +43 660 66 83 835) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We will bear the costs of returning the goods (provision of return label by email), provided that the product was not delivered in immaculate condition.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which can occur within the withdrawal period.
Linked/Financed Transactions
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already flowed to us when the withdrawal becomes effective or upon return of the goods, your lender shall assume our rights and obligations from the financed contract in relation to you regarding the legal consequences of the withdrawal or return. The latter does not apply if the present contract is for the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives). If you wish to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for that.
General Notes
1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and send it back.
To
Ticket to the Moon GmbH
Herklotzgasse 21/1
1150 Vienna
Austria
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for notification on paper)
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Date
(*) Delete as appropriate