Warranty & Manufacturer's Guarantee

Statutory Warranty

When purchasing a product, you are entitled to the statutory warranty rights of the country in which you purchased the product.

For consumer purchases within the European Union, the statutory warranty period is generally at least two years. It applies to the respective seller.

If you purchased your product from a retailer, please contact that retailer for the statutory warranty. If you purchased from our online shop, you can contact us directly.

The statutory warranty rights apply to all our products and are not restricted by our voluntary manufacturer's guarantee.

Voluntary 10-Year TTTM Manufacturer's Warranty

For the products expressly listed below, Ticket to the Moon automatically grants a voluntary, limited manufacturer's warranty of ten years from the original purchase date within the European Union. This applies to products purchased directly from Ticket to the Moon or an authorised dealer.

Product registration is not required for this.

The manufacturer's warranty covers material and manufacturing defects that occur during normal and intended use.

It applies to eligible products purchased on or after September 27, 2026.

The warranty is transferable to a new owner with the original proof of purchase. Please keep the proof of purchase; it is required for verifying a warranty claim.

Which products receive a 10-year warranty?

The voluntary 10-year TTTM Manufacturer's Warranty applies exclusively to the following products. All colour and design variations of the respective product are included.

Travel Hammocks and Sets

Compact Hammock (320 x 155 cm)
Original Hammock (320 x 155 cm)
Kingsize Hammock (320 x 155 cm)
Mini Hammock Set
Honey Moon Hammock Set
Mammock Hammock Set
Junior Hammock Set
Rainbow Hammock Set

Technical and Insulated Hammocks

Pro Hammock
Thermo Pro Hammock
ProMat Hammock

All other products

No additional voluntary manufacturer's warranty is granted for products not listed here.

For these products, only the statutory warranty rights apply. For consumer purchases within the European Union, the statutory warranty period is generally at least two years.

What does the 10-year manufacturer's warranty cover?

The voluntary manufacturer's warranty covers material and manufacturing defects that occur during normal and intended use.

In the event of an approved warranty claim, we will repair the product free of charge or replace it with an equivalent product. Ticket to the Moon will bear the necessary shipping costs, provided that the return has been confirmed by us in advance.

If the original model is no longer available, we may offer a comparable replacement product. Repair or replacement does not restart or extend the warranty period; the original purchase date remains decisive.

Understanding "Wear and Tear" vs. Defects

Our products are made from high-performance materials that are lightweight, strong, and packable. However, these materials can be sensitive to environmental factors and improper handling. In particular, Lightest fabrics and ultralight products are delicate and require special care.

This warranty does NOT cover:

UV degradation from prolonged sun exposure, which can make nylon brittle or discoloured.
Weather or environmental damage, including wind, sustained rain, mildew, campfire sparks, embers, or animal damage.
Improper setup or use, including hanging the hammock too high off the ground.
Exceeding the maximum weight capacity of 200 kg / 440 lbs.
Dynamic loading, such as jumping, aggressive swinging, or bouncing.
Damage from sharp or abrasive objects, including jewellery, knives, rocks, zippers, buckles, or contact with rough ground.
Any modifications or unauthorised repairs.
Untied or altered knots at the ends of the hammock.
Normal wear and tear, especially on painted zipper heads where the coating may wear off over time with regular use.

Consumers have a right of withdrawal according to the following provisions, where a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. Further information on the right of withdrawal can be found here: https://eu.ticketothemoon.com/pages/cancellation-policy

Report a warranty claim

Please send us an email to office.europe@ticketothemoon.com and provide:

proof of purchase
product name and model
a description of the problem
meaningful photos

Please do not send the product until you have received a response from us and, if applicable, return instructions.

For purchases made through a retailer, you can assert the voluntary TTTM manufacturer's warranty directly with us. For the statutory warranty, the respective seller remains responsible.

Email: office.europe@ticketothemoon.com

Warrantor

TICKET TO THE MOON GmbH
Herklotzgasse 21/1
1150 Wien
Österreich

Email: office.europe@ticketothemoon.com
Phone: +43 660 6683835

This voluntary manufacturer's warranty is in addition to and does not restrict statutory consumer rights.