Our hammocks are designed to be used comfortably diagonally .
For one person, we recommend a minimum size of 300 × 200 cm . Larger models, such as the king size, offer more comfort – especially for taller people or for relaxing as a couple.

Our quiz will help you choose.

All our hammocks are supplied without a suspension system , so you can choose the setup that best suits your needs.

For outdoor use, we recommend our tree-friendly straps .

Our hammocks are extremely durable .
Depending on the model, the maximum load capacity is between 150 kg and 350 kg .
You can always find the exact details on the respective product page.

TRAVEL Hammocks – ideal for travel & outdoor activities.

These models differ only in size , not in function or material:

• COMPACT – lightweight and packs down small, perfect for backpacking
  
• ORIGINAL – the classic with balanced comfort
  
• KING SIZE – extra large, ideal for two people or maximum space
  

HOME Hammocks – for garden, terrace or indoor spaces.
Especially comfortable, ideal for permanent use at home.

Technical Hammocks – for performance & minimal weight.
Ultralight and functional, designed for trekking, fastpacking and demanding tours.

Yes – our hammocks are breathable . We use high-quality parachute nylon that allows air to circulate and feels comfortable even in warm temperatures.
At the same time, nylon is lightweight, quick-drying and very durable – ideal for outdoor activities, travel and changing conditions .

Cotton feels slightly softer, but requires more care and is less suitable for moisture or frequent storage.

For use on the go and outdoors, we clearly recommend nylon .

Spreader bars make hammocks less stable and increase the risk of tipping over – they also add extra weight.
Thanks to the generous length of our hammocks, over three meters, poles are simply not necessary at Ticket to the Moon.

Orders placed on eu.ticketothemoon.com are shipped from our warehouse in Germany . This means: no customs fees within the EU .

Note for non-EU countries: Additional customs duties may apply. The shipping provider reserves the right to charge a handling fee for customs duties.

In Europe, we are proud to offer the best service with our logistics provider Quivo .

• Germany: 1–2 working days
• Austria: 2-3 working days
• EU-wide: 3–6 working days

In exceptional cases (e.g. before Christmas) it may take a little longer.

You can find an overview of shipping costs for all countries here .

Your order will be shipped from Germany .
No customs duties or import taxes are levied within the EU .

For deliveries outside the EU, additional charges may apply depending on the country.

As long as your order has n't been shipped yet , we'll gladly try.
Write to us as soon as possible at hello@ticketothemoon.com – we will help you.

After your order has been shipped, you will receive a tracking number as soon as the package has been handed over to the shipping provider.
You can find these in your customer account and will also receive them by email directly from the shipping provider .

With the tracking number, you can track the current status of your delivery at any time on the website of the respective delivery service.

At checkout you can choose between credit card and PayPal .

Other payment options such as bank transfer or deposit are possible after prior contact.
Please contact hello@ticketothemoon.com for this.

We do not offer cash on delivery .

New, unused products with the original hangtag can be returned to our German warehouse within 30 days :

Logsta Germany GmbH / Quivo
c/o Ticket to the Moon
Copernicus Street 16
85092 Kösching
Germany

Austrian returns and products with damaged or removed hangtags should be sent to:

Ticket to the Moon GmbH
Herklotzgasse 21/1
1150 Vienna
Austria

The buyer bears the return shipping costs.
After receiving and inspecting the goods, we will refund you the purchase price.

Yes – we offer a 10-year guarantee against defects in materials and workmanship.
Normal wear and tear, UV damage or improper use are excluded.

Our warranty covers only defects in materials and workmanship . The following are not covered:

• UV damage , e.g., fading, brittle material with resulting cracks
• Weather or accident damage , e.g., due to strong wind, fire, heat, or animal claws/bites
• Improper use or maintenance , such as:
  - Hanging hammocks too low; material damage can occur due to contact with the ground or marks on the ground.
  -Contact with sharp or pointed objects
  -Exceeding the maximum load capacity (model-dependent)
  -Jumping, vigorous rocking or misuse
• Normal wear and tear over time (i.e., age- and usage-related wear and tear that occurs naturally with regular use)
  

If you are unsure, please send us photos to hello@ticketothemoon.com – we will review each case individually and fairly.

The ideal distance between two fixed points for our standard models is approximately 3–4 meters .

• The recommended seat height is approximately 40–50 cm above the ground .
  
• The hammock should hang loosely and not be stretched taut .
  

If the distance between the fixed points is greater, you can use one of our Use extensions to safely bridge the distance. For shorter distances, the suspension points should be set correspondingly higher.

For a particularly easy setup, we recommend: The Ultimate Hang – Hammock Hang Calculator .

Yes. Hammocks don't have to be hung from trees – with our wall mount, you can securely attach your hammock to concrete, wood, or stone walls . The system is ideal for indoor use or for locations where it's not needed. there are no natural attachment points.

In our tutorial , we show you step by step how the assembly works.

Yes – for most models .
Our Compact, Original and King Size hammocks are all 320 cm long and therefore fit perfectly on most standard frames around three meters in length.

However, the shorter mini hammock and the longer honeymoon and mammock hammocks do not fit into a standard frame.

Yes in the short term – no in the long term.
UV radiation causes colors to fade and can weaken the material in the long run.

We therefore recommend storing the hammock after each use (with the Express Bag this takes less than a minute) or using a protective sleeve .

Yes – absolutely.
Our tree-friendly straps /daisy chains distribute weight evenly and protect the tree bark . The trees will thank you – and you can relax.

A few simple tips will ensure that you enjoy your hammock for a long time:

• Avoid sharp or pointed objects
  
• Do not expose the hammock to direct sunlight for extended periods.
  
• Keep away from fire, embers, and cigarettes.
  
• Make sure the hammock hangs at least 40 cm above the ground (“off the ground”)
  
• If possible, take off your shoes before lying down.
  

If you follow these guidelines, nothing stands in the way of a long and relaxed hammock relationship .

All our products can be machine washed at 30 degrees ( gentle cycle ) or hand washed. Use a mild detergent and remember to remove any hooks or carabiners beforehand.

For our Technical hammocks (Lightest, Pro hammocks) and mosquito nets, we also recommend using a laundry net.

Then simply hang it outside to dry.

The hooks of your hammock can be easily removed and reattached – for example for cleaning or if you want to replace them with carabiners .

Here you will find a video tutorial.

No problem – our nylon is extremely durable, and minor damage can be easily repaired with our specially developed, self-adhesive repair patches . You can find our repair kits here.

From lost express bags and tarp guy lines to cord stoppers for your mosquito net – our customer service team is happy to help.

You can also find many spare parts directly in our shop for reordering.

Yes. With the customizer on our international website, you can individually configure selected products – for example, combine your favorite colors or adjust details.

The custom-designed products will then be made for you and shipped directly from our production facility in Bali . Higher shipping costs may apply.

Yes. We develop co-branded and customized products for companies, events, clubs and organizations starting from a certain minimum quantity.

You can find more details here . If you have any questions about prices and minimum order quantities, please contact us.