Need help?
Frequently Asked Questions
QUESTIONS ABOUT THE PRODUCT
Quality of the original:
There can only be one original, one and only parachute hammock. It was in 1996 when TTTM founder Charly, after years of experience with hammocks, came across parachute nylon. Fascinated by the material's unique properties, such as its low weight, high tear resistance, and amazingly compact pack size, he began his search for the ultimate hammock. In the more than 20 years since its founding, TTTM has grown into a team of motivated employees dedicated to creating a comfortable yet strikingly simple hammock from this material that will provide long-lasting enjoyment.
Compactness:
Conventional hammocks can't be easily compressed and stored because they use spreader bars; the TTTM Parachute Hammock doesn't have spreader bars. A parachute hammock is also much lighter than a traditional hammock. What's more, when stored in the included bag, it's much smaller than a traditional hammock. The clever design of the bag allows you to always put the hammock in your backpack or hang it on your belt.
Weather resistance:
The cotton yarns and cords of conventional hammocks absorb moisture and are therefore more susceptible to mold. The synthetic material of parachute hammocks repels water. Furthermore, the color of the parachute fabric fades less quickly, but direct sunlight should still be avoided. The fabric of the TTTM hammock is easy to care for and will not rot.
Your hammock comes standard with two stainless steel hooks or aluminum carabiners at each end. These allow you to hang your hammock from a variety of attachment points: ropes, straps, or directly from a hook. Our hanging systems are the easiest and safest way to hang your TTTM hammock. With these hanging systems, you can hang the hammock in less than 60 seconds.
Our hammocks are made of 100% nylon parachute fabric, making them lightweight yet extremely durable. They have successfully passed tests with loads of over 600 kg, but for safety reasons, we recommend a maximum load of 200 kg for all TTTM hammocks.
To sleep comfortably, only one person fits in the Compact; two people need to lie very close together. Up to three people can sit in the Original, with their feet hanging over the side. A king-size hammock easily accommodates two adults and a child; many also use it for overnight stays. We had ten people tumbling around in our oversized Mammock one afternoon...
Ticket to the Moon products carry a 10-year warranty against manufacturing and material defects. Defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Warranty issues will be resolved through repair or replacement; no credit or refund is available. Tears, burns, holes, and damage due to accidents, wear, improper care, misuse, or the natural deterioration of colors and materials over time are not covered by this warranty.
We pride ourselves on continually refining the original parachute hammock, selecting the finest materials, and meeting the highest safety and quality standards. When using the hammock, please ensure that you remove any sharp objects such as pocket knives, belts, keys, necklaces, and earrings. Also, be careful around animals; they love hammocks, but their sharp claws can pierce the delicate fabric! UV light will fade the colors of your hammock and can damage the fabric in particularly exposed areas, so avoid prolonged exposure to sunlight. Especially when you're not using your TTTM hammock, consider packing it away or using a sleeve for protection.
Nylon fabric is extremely durable. Small holes or burns can be repaired with patches. We offer a free repair service at our flagship store in Vienna or, after remote diagnosis, we'll be happy to send you a repair kit. Please contact us for further information.
Sure! After a long day of hiking, a flexible branch can even do some of the work for you! The Mayans have experimented with it for generations; with a little creativity, you can find many different positions in, on, and next to your hammock. One TTTM aficionado has even called these hammocks "the ultimate love swings."
TTTM hammocks are extremely breathable, so you shouldn't sweat in them. Thanks to the breathable nylon fabric, they pose no risk even to children. Furthermore, they don't absorb water and are not susceptible to mold or rot.
First, check that the suspension is properly installed. Stand with your back to the hammock and fan out the fabric by holding both sides. You can now slowly sit down. The hammock will stretch slightly under your weight. Once you're comfortably seated, you can hold the far side for balance and swing your legs into the hammock. Relax and enjoy the TICKET TO THE MOON experience! When you're ready to stand up, swing your legs out of the hammock, and when you're back on solid ground, stand up.
Spreader bars make hammocks unstable and more likely to tip over, and they also add weight. Our hammocks are over three meters long, making poles unnecessary. We admit that a spreader bar makes an empty hammock look very inviting, but do you really want to lug two poles around everywhere just for the odd photo?
The stainless steel TTTM hooks allow you to easily hang the hammock with the desired sag, regardless of the distance between the attachment points. This is especially fast when combined with one of our hanging systems. The hook ensures very simple and secure setup, so you can enjoy your Ticket to the Moon hammock in less than 90 seconds.
HAMMOCK SET-UP VIDEO
The optimal distance for hanging your hammock is between 3 and 4.5 meters. If the distance is closer, you'll need to position the hooks higher to increase the slack. If the trees or anchors are farther apart, you can use one or more TTTM hanging systems to bridge the distance. It's safest to hang the hammock no higher than 45cm, just in case the tree is struck by lightning or your chosen anchor isn't strong enough.
The Ultimate Hang: HAMMOCK HANG CALCULATOR
Our Compact, Original, and King Size hammocks are all 320 cm long, making them a perfect fit for most standard frames around 3 meters. However, the shorter Mini Hammock and the longer Honeymoon and Mammock models will not fit a standard frame.
Our mosquito and insect net is roomy enough to protect you from insects and pests when using a Mini, Compact, Original, or King Size hammock. However, it's not large enough for the Honeymoon or Mammock, our giant parachute hammocks. The TTTM MOONTARP is also designed to easily cover most of our hammocks, excluding the oversized Honeymoon and Mammock.
We recommend washing your hammock either in a washing machine or by hand in a bathtub. When washing your hammock, remember to remove the hooks or carabiners (no need to untie any knots). Do not tumble dry.
- Machine wash: Place the two ends together and tie them together. Tie the other end together in the middle to prevent the hammock from tangling. Wash the hammock in a tightly sealed pillowcase. Use a mild detergent, no bleach, and select a gentle wash cycle at 30°C. Dry the hammock immediately after the rinse cycle by hanging it up or laying it flat.
- Hand wash: Squeeze your hammock into a bathtub or large sink with plenty of water and mild detergent (do not use bleach!). Knead and turn the hammock until clean, then rinse thoroughly. Hang the hammock to dry immediately after washing.
QUESTIONS ABOUT INTERNATIONAL SHIPPING
Each country applies different tax laws, orders may be subject to customs duties, import VAT and handling fees.
Yes. TICKET TO THE MOON uses the secure transaction companies MOLLIE and PAYPAL. These companies' services are subject to a fee. We cover these costs to protect our customers and their privacy.
We ship worldwide with the best express door-to-door delivery services. Depending on the country, we ship with different service providers to provide our customers with the best possible service. TTTM does not ship to PO boxes, planets, or other celestial bodies.
You can find an overview of shipping costs to different countrieshere
Each country applies different tax laws, and orders may be subject to customs fees or import duties. Your order will be shipped from Austria, so there are no customs fees throughout the EU.
After placing your order, you will receive a tracking number once the package has been handed over to the shipping service provider. This number will be sent directly by the service provider and can be entered on the delivery service's website to see where your package is.
During the purchase process, you can choose between the following payment options: direct bank transfer, credit card, or PayPal. Cash on delivery is not possible at TTTM. You can contact office.europe@ticketothemoon.com for other payment options, such as deposits or bank transfers.
Yes, our payment provider allows you to pay with most debit and credit cards and PayPal.
We can usually deliver your order to your home within 1-3 days within Austria. It takes about 1-2 days to Germany, and approximately 3-6 days to deliver a package to other EU countries.
QUESTIONS ABOUT ORDERING
Click on the "Sign Up" link in the top right corner of our website. Register by completing all required fields
You will receive confirmation of account activation via email. If your inbox remains empty, please check first
Spam or bulk messages.
Click on "User" and then "Order History" to see if your shipment has been shipped. Once the shipment has been handed over to the shipping carrier, you'll receive an email with tracking information.
Click the shopping cart icon and select "Change Order." Once your order has been shipped, you can't make any changes.
We guarantee your absolute satisfaction with all Ticket to the Moon products. However, sometimes you need to return or exchange a product for another reason—it happens. If you decide you want to return your Ticket to the Moon product, we offer a full refund for unused products. These must be returned within 30 days of delivery for a full refund. New, unused products must be returned in the condition in which you received them and with the original box and/or packaging, including manufacturer's tags if applicable. Please take the time to carefully package your returns. It is the customer's responsibility to cover the cost of repairing any returns damaged in transit due to improper packaging.
If you believe your hammock equipment is eligible for a manufacturer's warranty evaluation due to defects in materials or workmanship, please contact office.europe@ticketothemoon.com
Please send all European returns to:
Ticket for the Moon Flagship Store Vienna Herklotzgasse 21/1 1150 Vienna, Austria
Important: Please include your order confirmation in the package so we know who the package is from. It takes 3-5 business days to process a return after it arrives at our flagship store. Please notify us by email before sending any package. Thank you.