leave no trace
Our goal is to keep our ecological footprint as small as possible – through local sourcing, resource-efficient production and innovative upcycling methods.
This includes durable, high-quality products with clear ecological added value, as well as local value creation and thoughtful packaging design. All remaining materials either go into our Upcycled Collection or are recycled into new fabrics.
We give every leftover piece a second life.
High quality & long-term guarantee
Our products are characterized by durable and high-quality materials – that's why we give you a 10-year manufacturer's warranty against production and material defects.
Care & longevity of your products
The throwaway society is history!
To ensure you enjoy your hammock and other products for a long time, you will find important tips for proper care and careful handling here.
Repairs & DIY Upcycling
Give your favorite product a second life – by repairing it or using creative ideas from our upcycling guides to create something completely new.
PFC - free
Our entire product range is proudly PFC-free , so you don't have to worry about harmful chemicals for your health or the environment. For an eco-friendly lifestyle with sustainable choices!
WFTO member
Committed to fair trade and sustainable action – as a proud member of the World Fair Trade Organization (WFTO), we ensure that each of our products is manufactured with respect for people and the environment.
Without a doubt!
Our long-term guarantee applies to the entire range.
If you're not satisfied with one of our products, contact us or return it to your retailer. If it doesn't meet our high quality standards, we'll repair, replace, or refund your purchase price.
What happens to a defective product?
It ends up in our repair shop, where we sew and glue it with dedication to extend its lifespan and protect the environment. Afterward, it's moved to our flea market section of our Vienna shop as B-stock .
No longer under warranty? No problem!
We will still repair your favorite piece – or send you a repair kit for home if you wish.
If a repair is no longer possible, you have two options:
👉 Upcycle yourself (you can find tips here)
👉 Donate fabric – we will send you a free return label .
Your product will get a new life at one of our upcycling partner workshops .
As a thank you: 20% off your next purchase and lots of good karma. ✨
Treat with care
With these simple tips, nothing stands in the way of a long and happy relationship with your hammock!
- Avoid sharp and pointed objects
- Keep away from fire, embers and cigarettes
- Avoid prolonged exposure to sunlight
- Make sure that your hammock "swings off the ground" (> 40cm)
- Take off your shoes if possible
Care for your hammock – for long-lasting enjoyment and protection
Prolonged UV exposure can cause your hammock's colors to fade and damage the fabric over time. To counteract this, we recommend our cover, which allows you to leave your hammock outdoors longer without worry. In addition to our covers, we recommend Nikwax's environmentally friendly products. Not only are they dirt and odor resistant, but with regular use, they also improve the durability of the fabric. Use code TTTM for 20% off all care and waterproofing products in the Nikwax online shop.
If your hammock gets dirty during your adventures, no problem! All of our products are machine washable at 30 degrees (gentle cycle) or hand washable. Use a mild detergent and remember to remove the hooks or carabiners before washing. For our Lightest hammocks and mosquito nets, we also recommend using a laundry bag. Afterward, you can simply hang the hammock outside to dry.
We are proud of our high-quality and durable products
They're your reliable everyday companions and built for intensive use. But even the best products can eventually wear out. Extend the lifespan of your product!
OWN REPAIRS
Give your favorite product a second life by repairing it or creating something completely new with our upcycling guides. Local tailors can repair small holes in pockets and straps.
REPAIR PATCHES
Small holes or burns can be repaired with our repair patches. We offer free patches at our headquarters in Vienna or are happy to arrange a remote diagnostic for you.
DO IT YOURSELF with IFIX.IT
With a little DIY skill, you can perform many repairs yourself. If you enjoy sewing and repairing and want to avoid the hassle of sending in parts and unnecessary waiting, try our DIY repair guides on iFixit .
no exchange required
If the product can't be repaired, we offer a 40% discount . We use the leftover materials to create upcycled bags and more.
Upcycling partners and project examples
NEME COMPANY is a sustainable clothing company that upcycles old clothes and other materials to create new fashion collections. They want their customers to feel confident and empowered in their clothing. Ticket To The Moon is proud to support this sustainable project!