How Our Products Make Their Way from Bali to Europe—A Look Behind the Scenes

Many of you may have noticed that we have two online stores:

👉 ticketothemoon.com (Global Store)
👉 eu.ticketothemoon.com (EU Store)

Why is that? And how exactly do our hammocks, bags, and accessories make their way from Bali to your home? Here, we’ll take you on a journey through the life of our products.

It all begins in Bali

All Ticket to the Moon products are made in our own factory in Bali.
Today, more than 300 people work there under fair conditions, with wages higher than the regional average, shorter working hours, and profit-sharing for our employees.

Our production facility is not just an anonymous subcontractor, but a central part of Ticket to the Moon. That is exactly why transparency is so important to us—including when it comes to logistics.

By ship to Europe—collectively rather than individually

To deliver to customers in Europe quickly and as efficiently as possible, we ship our products in consolidated shipments by sea freight:

• Ocean Freight from Bali to Hamburg

• and then by land to our warehouse in Kösching (Germany)
  

Each year, we ship about four containers to Europe.
A container is usually filled to capacity with about 650 boxes. For example, a single box can hold 20 original hammocks.

A container's journey takes about two months, from the time it leaves our factory in Bali until it arrives at the European warehouse.

Why We Have Our Own Warehouse in Europe

The European camp offers you a number of benefits:

• Very fast delivery times: usually 1–2 business days within most European countries
  

• Lower shipping costs due to shorter shipping distances
  

• Lower CO₂ emissions compared to shipping individual items by air
  

• No customs duties within the EU, since the shipment originates in Germany
  
  

We also strive to meet the most sustainable standards possible when shipping to end customers: Our logistics partner,Quivo, uses cardboard boxes made from 90% recycled paper, natural adhesives, and water-based, solvent-free inks.

Why Some Products Are Temporarily Out of Stock

Our factory in Bali produces goods not only for Europe but also for our own local stores. Demand there is particularly high during the peak season.

This means:
Certain colors or products may be temporarily out of stock in the EU shop.
We plan container shipments as far in advance as possible—but we’re always somewhat dependent on what can be produced for export in Bali at any given time.

In short:
Availability can sometimes be a challenge, but we're constantly working to ensure the best possible coverage.

What happens when you place an order in the Global Shop?

Orders placed through ticketothemoon.com work differently:

• This product is made just for you right here in Bali

• Shipments are usually sent by air freight

• Delivery will take longer

• Shipping costs are higher

• The carbon footprint is larger

The big advantage:
In the Global Shop, you'll find our Customizer, which lets you choose individual colors, combinations, and embroidery. It's perfect for anyone who wants a truly personalized product.

Our Recommendation

If you live in Europe, we strongly recommend:

👉 Order through our EU store: eu.ticketothemoon.com
Faster, cheaper, and more sustainable.

👉 The Global Shop is worth checking out if you want a custom-made product or are ordering from outside Europe: ticketothemoon.com

You can find an overview of our shipping and handling fees here:
👉 https://eu.ticketothemoon.com/pages/shipping-and-payment